The website www.savage-co. Contains the design, production and marketing of fashion items, mainly clothing, as well as all kinds of accessories.
The present contracting conditions are intended to regulate the use of the online product sales services of SAVAGE FACTORY SL, hereinafter the SELLER, through the website owned by www.savage-co.com, establishing the regulation of the services provided through it, prices and means of payment, cancellation and return policy and customer service.
In compliance with article 10 of the Law of Services of the Information Society and Electronic Commerce (Law 34/2002), users are informed that the SELLER is domiciled at C / Cobalto nº9, 08907 Hospitalet de Llobregat, has the CIF B66896440 and the contact e-mail is email@example.com
The user who makes the purchase of products through the site www.savage-co.com is considered a CLIENT.
- Legislative RD 1/07 of November 16, 2013, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users (modified by Law 3/14 of March 28, 2014).
- Law 7/98 of April 13, General Contracting Conditions.
- Law 7/96 of January 15, on Retail Trade Management.
- Directive on Electronic Commerce (Directive 2000/31 / EC of June 8, 2000).
- Law 34/2002 of July 11 on Services of the Information Society and Electronic Commerce.
- Civil Code.
- Organic Law on Protection of Personal Data (LO 5/99, of December 13) and RD 1720/2007 of December 21.
- Organic Law 1/1982, of May 5, on civil protection of the right to honor, personal and family privacy and self-image.
- Intellectual Property Law (Royal Legislative Decree 1/1996, of April 12, modified by Law 21/2014, of November 4).
These general conditions regulate the contractual relations between the SELLER and the CLIENTS of the site www.savage-co.com. Navigation through it implies acceptance by the CLIENT of its conditions of use . Likewise, the use of the services that the SELLER makes available to USERS and / or CLIENTS through the site implies the acceptance of all of these clauses stipulating the general contracting conditions.
The SELLER reserves the right to make the appropriate changes and modifications to the functionality of the website.
The SELLER reserves the right to make changes to these general conditions. The modifications will be applicable to orders subsequent to their publication on the site.
2. CONTRACTING CONDITIONS
To place an order it is not necessary that the CLIENT is registered on the site. In the event of not being, at the time of placing the order the CLIENT must proceed to enter data in the billing and shipping form that is offered for this purpose.
The SELLER supplies its products through courier companies to the shipping address provided, covering the territory of the European Union.
The order request process through the website www.savage-co.com involves the following steps:
Selection of products and choice of different design options, sizes or materials.
Depending on the product, personalization of the same by uploading images from the CLIENT's team or their Facebook, Instagram or Google accounts.
Add the product in the cart and start processing the order after validation.
The CLIENT guarantees the veracity of the data provided to the SELLER through the forms, and is responsible for communicating any changes to them.
3. PRICES AND PAYMENT SYSTEMS
The prices indicated on the SELLER's website, unless expressly stated otherwise, include VAT.
The SELLER will be able to unilaterally review and modify the prices that appear in the catalog.The SELLER will try at all times to keep the prices up to date and will communicate it through the website www.savage-co.com. In any case, before finalizing the purchase process, the final price of the product will be reported, which will be valid between the parties.
The CLIENT must make the payment of the orders processed by bank card (credit or debit), and through PayPal.
Once the payment is made, an invoice will be automatically generated, which will be sent to the email address indicated by the CLIENT at the time of placing the order.
4. USE OF PROMOTIONAL COUPONS
If the CLIENT has promotional or discount coupons, their code must be entered at the end of the order processing, before proceeding with the payment.
Once a code has been entered, the CLIENT must review the final amount to verify that the discount has actually been applied before proceeding to payment. The SELLER is not responsible for possible malfunctions of the promotional coupons.
5. SHIPPING COSTS
Shipping costs will be accepted at the time of ordering and will be applied according to the following:
- Standard Shipping: For the peninsula, 1-5 business days: € 5.99. Ceuta, Melilla, Canary Islands and Balearic Islands, 5-7 business days: € 7.99
- Shipments to European Union countries, 3-7 business days: € 10.99
- Shipping will be free if the purchase exceeds € 60 in the Iberian Peninsula, or if it exceeds the amount specified for each specific offer.
6. SHIPPING AND TRANSPORTATION TERM
The delivery time for orders for the peninsula is 1-5 business days, once the order is received; and 5-7 business days on orders for Ceuta, Melilla, the Canary Islands and the Balearic Islands.
In case of shipping to countries of the European Union is 3-7 working days.
Free shipping will depend on the place or country of destination.
In the event that the delivery period cannot be met due to lack of stock, the SELLER will set a new term that will be communicated to the CLIENT. In case the CLIENT does not agree, the sale can be resolved and the price paid by the same means used for payment will be returned.
The delay in delivery will not suppose any compensation right for the client.
7. PLACE AND METHOD OF DELIVERY
The order will be delivered to the address entered by the CLIENT in the billing and shipping form.
The modification of the delivery address will be made as soon as possible by sending an email to firstname.lastname@example.org or calling +34 935 148 042, and will entail the modification of the delivery cost rates , in your case. If the modification is not communicated before proceeding to the shipment of the products, these will be directed to a wrong destination, exempting the SELLER from any responsibility.
Delivery is made through a courier company.
If at the time of product delivery the customer is absent and cannot be delivered to a third person, the courier company will proceed as established by its protocol of action.
8. Return of products
8.1. Return policy
In the event that the CLIENT is not satisfied with his purchase, he may return it within a period of 30 days once the package is received.
In case of return, the CLIENT only has to fill in the return form that we send together with his order. Inside it there is also a guide to follow the steps more easily. Anyway we expose the operation.
1. Pack the products you want to return and put them in the box / envelope
along with the completed return form. Then, seal the package with adhesive tape.
2. Enter savage-co.com and go to the FAQ section, in the returns section you will find a link that you must use to generate the return label. Then print it out and stick it on the package.
3. Once the return label has been generated, CORREOS will collect the package at your address within 24 / 48h.
4. You are done! As soon as we receive your package we will process the refund as soon as possible.
The products to be returned must keep the original packaging and labeling, and must be duly protected for their return. Returns of garments that give off odors will not be accepted.
In case of acceptance of the return, SAVAGE FACTORY S.L will pay the amount of the order with the same payment method with which the order was made.
The transport costs will be assumed by the client following the indications described in these contracting conditions.
8.2. Right of withdrawal
Within a period not exceeding 30 calendar days from receipt of the shipment, the CLIENT can exercise his right of withdrawal, as provided for in article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, modified by Law 3/2014, of March 27.
The right of withdrawal is not applicable to SAVAGE FACTORY SL products that have been personalized, since these are goods made according to the specifications of the consumer and user and are clearly personalized (art. 103.c) of the aforementioned General Law for the Defense of Consumers and Users). These products are marked in the product description as "custom product".
In cases of return for withdrawal, the transport costs of the return will be borne by the CLIENT.
THE SELLER guarantees the good condition of all its products. In the event of problems regarding its status, the customer must inform the SELLER at the email address email@example.com or by phone at 935 148 042.
10. PRIVACY AND DATA PROTECTION
We inform you that, in accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), and RD 1720/2007, of December 21, which approves the Regulation that develops it, the data of the users collected through any form on the website, through the email address provided or received through WhatsApp or phone call, including photographs, are included in a file duly registered with the Spanish Agency for the Protection of Data owned by SAVAGE FACTORY SL.
The purpose of this file will be directly related to business activity. All the measures provided for in the aforementioned law have been taken to guarantee the confidentiality and security of the CLIENTS 'data.
The CLIENT may exercise the rights of access, rectification, cancellation and opposition by directing an email to the address firstname.lastname@example.org indicating the LOPD reference.
The CLIENT declares that he has authorization or has previously informed third parties whose personal data or images are provided through the contracting forms of the site www.savage-co.com.
Likewise, the CLIENT explicitly authorizes the treatment of their personal data by those in charge of the treatment that provide services to the SELLER of web hosting and databases, or of any other type, that are necessary for the elaboration of the contracted products.
11. INTELLECTUAL AND INDUSTRIAL PROPERTY
The contents of this site are protected by copyright. The images, brands, products, references, logos, texts, source code, etc. of the product catalog are subject to own or third party intellectual or industrial property rights from which the SELLER has obtained the relevant authorization or license for its use.
Access or use of the website does not imply the transfer or grant of licenses related to intellectual or industrial property and will not confer the right or the expectation of law. No alteration, exploitation, reproduction, distribution or public communication of the rights contained in the site is allowed without the prior authorization of the rights holders.
The CLIENT declares that the contents, images or any other distinctive sign that it includes in the design of the contracted products, are its property or it has all the pertinent permits and licenses, exonerating the SELLER of any responsibility in this regard.
12. LIMITATION OF LIABILITY
The SELLER does not assume any responsibility for the ownership of the photographic content provided by the CLIENT, nor for the personal data that may be contained in the images provided by the CLIENT, being the sole responsible.
13. CUSTOMER SERVICE
The user may make any queries regarding the provision of the service offered by sending an email to email@example.com or by calling 935 148 042.