FAQ 

SHIPING AND DELIVERY

 Free Shipping on orders above 100€*

Shipping method and time: Standard Delivery (2–4 business days)

-Cost for orders below 100€:

-4,99€ shipping costs for Spain. For Canary Islands 7,99€.

-GLS EUROPE: 7,99€ shipping costs to Germany, Austria, Belgium, France, Italy, Netherlands, United Kingdom and Portugal.

-GLS EUROPE 2: 14,99€ shipping costs to Czech Republic, Denmark, Slovakia, Slovenia, Liechtenstein and Poland.

-GLS EUROPE 3: 19,99€ shipping costs to Bulgaria, Croatia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Romania, Serbia, Sweden.

Yes, during check-out you can choose to 'Use a different billing address' where you can enter a different address than the billing address.

Yes. We will send you a confirmation e-mail after receiving your order. If you think that money has been taken from your bank account and you have not received a confirmation e-mail then please check your spam folder. If you have created an account, your order will also be visible on your account page.

here are two ways to check the status of your order:

• In your Savage account: When you log in at savage-co.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order.
When your order has been fully processed, the status will show as “xxxxx”.
Once the order has been shipped the status says “shipped” and a link with the transport, number will appear under the status.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

That depends on the shipping status. Please contact our Customer Service Department as soon as possible and have your order number ready. Once your order has been processed, it can no longer be cancelled.

RETURNS

You may try on the items (with the exception of underwear) to see whether they fit and if the model meets your expectations. Underwear may only be returned in its original, unopened packaging. You cannot exchange items. When we receive the return package we will reimburse the amount, using the original payment method, to your account. You will find all the details concerning our Returns policy. Be careful: if you are returning shoes, you must put the original shoebox in another box.Make sure you wrap the items with their original labels and in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return. For more info on your return options, see 'What are the return options?’You are liable for any diminished value of the product(s) meaning that all items are returned in the same condition they were in upon your receipt; the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags should be intact. The items should be returned with price tag and labels attached, in original packaging.Returning packages using a different label then the one provided is at your own risk. If anything should happen to the package, Savage cannot be held liable.

Under EU law you have the right to withdraw from the contract you have concluded with us within 14 calendar days after delivery of the products. Because it is important to us that you are happy with the products you have ordered, we have extended this withdrawal period to 30 calendar days for orders you place on savage-co.com. You can let us know that you want to return the products within 30 calendar days after the product is delivered to you, without giving us any reason. Please note that if you have ordered multiple products in one order which are delivered separately, this 30 day period starts running on the day after the day on which the last product has been delivered. You can exercise your right of withdrawal by informing us that you want to return the products, by using the model withdrawal form that you can find here. Withdrawal form You can also inform us by another unequivocal statement (e.g. a letter sent by post or e-mail). To meet the withdrawal deadline, it is sufficient that you send this statement to us before the withdrawal period ends.

You have an obligation to return the products to us without undue delay and no later than 14 days from the day on which you have communicated your decision to return the products to us. If you return the products using UPS, you will not incur any costs for returning the products. If you choose to return the products in a different way, you will have to pay the return costs yourself.If you want to return products, we ask that you do not use them in any other way than what is reasonably necessary to decide if you want to keep the products. This means that you are allowed to fit the items, but that you cannot wear or wash them. Note that if you do not comply with the foregoing and the value of the product diminishes as a consequence thereof, we can hold you liable for such diminished value. We also request that you return the products in the original packaging and with the labels attached, were possible, and that you add the return form in the box in which you return the goods, to help us process the return. If you are returning shoes, please put the original shoe box in another box. Returns of garments that give off odors will not be accepted. Please note that underwear can, for hygienic reasons, only be returned in its original, sealed and unopened packaging.

If you inform us that you wish to return a product, we shall reimburse to you all payments received, including the delivery costs (with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) and in any event not later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal. We may withhold the reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is earliest. We will carry out your reimbursement using the same means of payment you used for your initial transaction.

We will send you in the order a guide with the steps to do a return. First answer the form and then search the Return link. Trough the link you will request the carrier to pick up the order and send it back to our warehouse.

Its free on all orders.

When your return is received by our warehouse, we aim to process it within 2-3 business days. Depending on your original payment method, it will take 1-3 business days for the refund to reach your bank or credit card account. Please note: during SALE this processing time may take longer than indicated above. 

From the moment you have returned your order it can take up to a week before we receive your order at our Distribution Centre. We check every returned order. As soon as this check has been made, we will reimburse (a part of) your payment. It can take up to a week for you to receive your reimbursement depending on your payment method (bank, credit card etc.).

Yes. Please put the items you want to return in sturdy packaging so they will not be damaged.

The delivery costs will only be reimbursed when an entire order is returned.

In addition, if you make an order under 60€, in which case we do not reimbursed shipping costs.

Payment options

At the bottom of each page, you will find the different payment methods.

Yes, you will receive the invoice after your whole order is processed. We will update you by e-mail. In this e-mail the invoice is attached as part of our sustainability contribution.

Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

One discount voucher code exchangeable per orderPossibly not applicable on sale itemsPossibly only applicable on selected itemsPossibly only applicable on orders with a minimum / maximum order valueA replacement voucher is only generated once after an order on which a code with an absolute amount was used was returned or cancelled. When a discount voucher code value is higher than the order value no new discount voucher code is generated for the rest amount

When selecting PayPal at the checkout you will be asked to log in to your account to confirm the payment.

We accept payments by Visa, Mastercard and American Express. Like most trusted sites, we use SSL (Secure Socket Layer) technology to protect your personal information when it is sent over the internet. When the order is canceled, the hold will be removed from the credit card within a few business days (this will depend on your bank).